Oscar Trimboli on Listening in Organizations and to Customers (Full version found in EP2)

In this episode, author, speaker and award-winning podcaster Oscar Trimboli of Deep Listening speaks about listening in organizations and to customers that lead to action beyond what we typically consider. How did Microsoft miss out because of not listening? And what can young professionals do so that they are heard by the upper management? And Oscar Trimboli’s quest to create 100 million deep listeners by 2030. He gives great examples to inspire you to join this quest in unexpected ways. Connect with Oscar at oscartrimboli.com

 

“If a leader does not listen to a particular generational group, then they are likely to not listen to their employees.”

   – Oscar Trimboli

 

Timestamps:

01:50 – The difference between a good listener and a great listener

03:54 – How listening can be effective in half the time while at the same time doubling your impact

05:41 – The value of multi-generational leadership to  young professionals

08:24 – How the dialogue and listening can be truthful and compelling among employees and leaders in an organization

10:35 – Digging deeper into a model of listening: the context and unsaid

18:19 – Listening is action, how to make conversations as human as possible to break barriers of communication in organizations

22:09 – How not listening to customers and marketplace will cost you your business

24:50 – Discussing the five levels of listening: listen to yourself, listen to the content, listen to the context, listen to what’s unsaid and listen to the meaning

32:06  – Actionable step for young start-ups: Know what problem you are solving and make use of surveys

33:19 – How to make customers an integral part of your organization’s internal processes and success

 

Connect with Oscar Trimboli

 

Connect with Raquel Ark

 

I want to thank my podcast team who helped me get Listening IN launched!

  • Betsy Marie: An amazing visual communicator who designed a meaningful graphic design solution perfect for Listen IN betsymarie.com
  • Ivo Thiemann: A talented musician who took great care in creating music that we hope inspires curiosity for this podcast.
  • Cecilia Mercado: With persistence, this podcast launch expert has helped me navigate these waters while I learn the ropes

 

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Raquel Ark
Raquel Ark
I am a communicator, coach, facilitator devoted to sharing ideas, tools and resources that help you master the art of listening. Listening is the doorway to understanding, the bridge to connections and the foundation of trust.
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