Oscar Trimboli: Listening in Organisations and to Customers

In episode 1, author, speaker and award-winning podcaster of Deep Listening speaks about listening in organizations and to customers that lead to action beyond what we typically consider. How did Microsoft miss out because of not listening?And what can young professionals do so that they are heard by the upper management?And Oscar Trimboli’s quest to create 100 million deep listeners by 2013. He gives great examples to inspire you to join this quest in unexpected ways.

“From a listening perspective, good leaders probably allocate about a third of their time… externally, Great leaders do about half of their time externally to listen to the marketplace.”

   – Oscar Trimboli

Timestamps:

01:50 – The difference between a good listener and a great listener

03:54 – How listening can be effective in half the time while at the same time doubling your impact

05:41 – The value of multi-generational leadership to  young professionals

08:24 – How the dialogue and listening can be truthful and compelling among employees and leaders in an organization

10:35 – Digging deeper into a model of listening: the context and unsaid

18:19 – Listening is action, how to make conversations as human as possible to break barriers of communication in organizations

22:09 – How not listening to customers and marketplace will cost you your business

24:50 – Discussing the five levels of listening: listen to yourself, listen to the content, listen to the context, listen to what’s unsaid and listen to the meaning

32:06  – Actionable step for young start-ups: Know what problem you are solving and make use of surveys

33:19 – How to make customers an integral part of your organization’s internal processes and success

Connect with Oscar Trimboli

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Raquel Ark
Raquel Ark
I am a communicator, coach, facilitator devoted to sharing ideas, tools and resources that help you master the art of listening. Listening is the doorway to understanding, the bridge to connections and the foundation of trust.
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